1. Scope of this policy
This policy explains how to delete your izkuna.site account and how to request deletion of your personal data. It complements the Privacy Policy, which describes the purposes, data subject rights, and retention periods.
2. Delete your account yourself
If you have an account, sign in to the client portal and use the Delete account section. To confirm, enter your password, type DELETE, and accept the warning. Deletion is immediate and does not require Izkuna's intervention.
When you confirm:
- Your account is deactivated and anonymized: name, email, company, phone, country, and time zone are replaced with non-identifying data.
- All active sessions are closed and you can no longer sign in to that account.
- Personal contacts linked to your engagements (technical contact name and email) are removed.
Engagements, payments, invoices, and reports are retained in the form and for the periods described in section 4.
3. Request deletion of specific data
If you do not have an account, cannot access the portal, or want to delete only part of your data, complete the form on this page or email contact@izkuna.site. We will explain which data is deleted, which is retained under a legal obligation, and the outcome of the request.
4. What is deleted and what is retained
Deletion applies to personal data that is not subject to a legal or contractual retention obligation. The following is retained in the minimum necessary form:
- Accounting, payment, and invoicing records: for 5 years under accounting and tax obligations.
- Engagement file and chain of custody, with personal contact data removed or anonymized: for 5 years for professional and contractual liability.
- Reports and deliverables: 12 months after delivery, unless a legal obligation or ongoing claim applies.
- Raw evidence and testing artifacts: 30 days after report delivery; then purged.
- Security records and evidence of this request: for the time needed to demonstrate compliance and handle claims.
- Assistant conversations not linked to your account: up to 12 months from the inquiry.
When the legal period ends, the data is permanently deleted or anonymized.
5. Timelines
Requests are handled within 15 business days, extendable by 8 business days where necessary and with justification. Account deletion from the portal is immediate. If identity verification is required, the period starts when verification is completed.
6. Identity verification
To protect your data, we may request additional information to confirm that you are the data subject or their representative. We never ask for passwords, authentication codes, or full card details by email.
7. Limits on deletion
We cannot delete data where a legal retention obligation applies, an active contract prevents it, a security or fraud investigation is ongoing, or deletion would affect third-party rights. In those cases we will explain the reason and the applicable period.
8. Complaints
If you believe your request was not handled correctly, email contact@izkuna.site or file a complaint with the Colombian Superintendence of Industry and Commerce at www.sic.gov.co.
9. Contact
Controller: Luis Martinez, persona natural en representación de Izkuna, Chía, Cundinamarca. Izkuna Data Protection Area: contact@izkuna.site.